IN NEED OF ASSISTANCE?
WE'RE HERE TO HELP
Firstly, you need to check if the drain is blocked with hair or in the case of a toilet, sanitary products. If it is, then it is your responsibility to rectify this. With a blocked toilet, you can try flushing it with buckets of water a number of times. With a blocked shower, bath or sink drain, you can purchase drain unblocker from a supermarket or use a plunger. If you have done this and you still have an issue, please report this as a maintenance request.
Please note that if a contractor is sent out and the issue is a fault of the tenant, there may be a charge.
ALL OR PART OF MY ELECTRICAL ITEMS HAVE SWITCHED OFF
Check the fuse box.
This is a box full of switches that will usually be located above a door or in a cupboard (please see the image below).
Once you have located it, please ensure that all switches are facing up. If one is not, then flip it and your issue should be solved.
If a switch keeps flipping down again then it is likely to be an appliance causing the issue, please try and figure out which appliance it is and then if the appliance causing the issue is provided by your landlord, please submit a maintenance request form.
In the case of an appliance not switching on, it may need switching on at the isolator switch as well as the appliance itself. The isolator switch is usually located on a wall or in a cupboard nearby. If you are unable to locate this, then please ask a member of our team who will be able to help.
Check with neighbouring properties.
See if you neighbours are having the same issue, if they are, then it is due to a power cut within the area. In this case, unfortunately, there would be nothing that the maintenance team could do about this.
A LIGHTBULB HAS FUSED/BLOWN
If this is a standard bulb on a ceiling below 9 foot in height, then you are responsible for replacing this yourself.
If you are unsure then please contact us.
MY WATER HEATER/ ELECTRIC HEATER WILL NOT SWITCH ON
Check that the heater is switched on at the main isolator switch.
Try another item in the socket (if possible) to determine if it is the socket or the heater is not working.
Please note that if an electric heater has blown a fuse due to drying items on them then you may be charged for the cost of the replacement heater.
MY WASHING MACHINE IS NOT DRAINING
The filter may be blocked.
You are responsible for emptying this yourself where you are able to gain access to it. The filter is usually located behind an access hatch near the front base of the washing machine. You will need to open the hatch, undo the filter cap and pull out the filter assembly then remove fluff and other debris. Ensure that you close everything fully before operating the machine again. Please be aware that excess water may also be trapped in the filter, therefore, you will need to make sure you have something which will be able to catch the water.
MY FREEZER IS FROZEN WITH TOO MUCH ICE
- The ideal fridge temperature is between 37°F (3°C) and 40°F (5°C).
- Your freezer temperature should be at 0°F (-18°C).
- And it takes about 24 hours for your fridge to adjust to any changes you make.
Ways to tell if it is time to replace the fridge/freezer
- Your food is being frozen in the fridge
- Your food is warm when you take it out of the fridge
- Ice is forming on the walls of your fridge
- Ice is melting in the freezer and puddling on the floor
- Your food keeps going off before its expiry date
- There’s condensation on the inside or outside of the fridge
I HAVE DAMP, MOULD OR CONDENSATION APPEARING IN MY PROPERTY
Dry wet areas immediately.
Mould can’t grow without moisture, so tackle wet areas right away. Do not leave wet items lying around the house, and make sure to dry the floor and walls after a shower.
Do not leave wet clothes in the washing machine, where mould can spread quickly. Hang them to dry in areas with good air circulation.
Prevent moisture with proper ventilation.
It may be that your routine domestic activities are encouraging the growth of mould in your home. Make sure an activity as simple as cooking dinner, taking a shower, or doing a load of laundry doesn’t invite mould by providing proper ventilation in your bathroom, kitchen, bedroom and any other high-moisture area.
Your home may be holding moisture inside, so open a window when cooking or washing dishes or showering or run an extractor fan.
Improve air flow in your home.
As temperatures drop, the air is able to hold less moisture. Without good air flow in your home, that excess moisture may appear on your walls, windows and floors.
To increase circulation, open doors between rooms, move furniture away from walls, and open doors to closets that may be colder than the rooms they’re in. Let fresh air in to reduce moisture and keep mould at bay.
MY SMOKE ALARM IS BEEPING
This normally means that the battery needs replacing. Tenants are responsible for changing the batteries themselves.
Please be aware that if the electricity has been switched off within the flat, the smoke alarm will then use the battery for power instead of the main electricity supply. This will result in a battery needing to be replaced much sooner than it usually would.
My vacuum/hoover is not working
Please ensure that the vacuum bag has been emptied and placed back inside or in the case of a bag-less vacuum cleaner, it has been emptied as well as the filter being cleaned out.
how to submit a request
If you have read the above and still require assistance, please CLICK HERE to submit a maintenance request. Please be sure to use the field labelled “Title” to state your Building name and flat number.
Our friendly maintenance team will attend your request as soon as possible.
If you have an EMERGENCY MAINTENANCE ISSUE such as a leak, no electricity, no heating or hot water then please call the following number:
In office hours – 0116 228 0084
Out of office hours – Regent security Services 0845 371 0101
Monday – Thursday 9am – 5.00pm
Friday – 9am – 4.30pm
Bank Holidays – Closed
WHAT OUR TENANTS SAY!
“Reporting my maintenance problem was easy and the maintenance team responded quickly”