Question 1

How do I book a flat/room?

Accepted Answer

To make a booking, simply click here to go to our booking page. You will need to choose either the student booking or Residential booking option. 
 
From here, you can simply complete a reservation form and press submit. 
 
Once we have received your reservation form, a member of our team will contact you so that you can pay the deposit.

Question 2

Can I share a flat with my partner?

Accepted Answer

Yes, we have many flats available for couples to share. 
 
Please be aware that with most properties, the rent will increase for a couple sharing. 
 
For more details, please contact us.

Question 3

What if I book a flat/room but then change my mind?

Accepted Answer

We understand that circumstances change If you book a flat and change your mind, please contact us immediately to let us know. The sooner we are made aware, the sooner we can help. 
 
What you will need to do, will depend on what stage your booking is at.

Question 4

Can I live in my student flat over the summer period?

Accepted Answer

Yes, you are welcome to live in your flat over the summer period if you have a tenancy which starts 1st July. However, you will need to contact us to discuss what date you could move in. We must ensure that the date you would like to move in, allows us enough time to conduct the necessary remedial works and safety checks. 
 
Please also be aware that the 50% discounted rent is only for non-occupancy, therefore, if you move in during the period 1st July - 26th August, the discounted rent will not apply and full rent will be payable from the date you move in.

Question 5

Can I put my belongings in the flat over the summer?

Accepted Answer

Yes, from 15th July, you can move 4 boxes or suitcases into your flat/ room over the summer period. We have to limit this to ensure that we can conduct the necessary remedial works/checks prior to you moving in.

Question 6

How can I report a maintenance problem?

Accepted Answer

You can report your maintenance issue using our online maintenance system. 
 
CLICK HERE  for more details.

Question 7

I have an emergency and the office is closed

Accepted Answer

Out of office emergency contact 
If you live in Abode London road or Lillie House then please call the Abode security team on 07868461687 or 07400188889.

For all other properties, please call
Regent Security - 0845 371 0101 or 01733317607
 
Office opening hours
 
Monday - Thursday - 9am - 5pm
 
Friday - 9am - 4.30pm
 
Bank Holidays - Closed

Question 8

What if I would like to make a complaint?

Accepted Answer

As a firm accredited by Safeagent, at Abode lettings Leicester Ltd, we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.

Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure below.

Please put your formal complaint in writing either by email or letter, including as much detail as possible.

You can ask someone to help you put your complaint in writing if you wish. If you cannot put your complaint in writing, please contact us so that we can document your complaint for you.
When contacting us, please tell us:
 
Your name and contact details
Confirmation of what your relationship is to the property
The full address of the tenancy property, if you have those details
The aspect of our service you are complaining about;
How you would like us to put matters right.
 
We will then respond in line with the timeframes set out below. You can get in touch in two different ways – either by post:
 
Caroline Toone – Lettings Manager
Abode Lettings Leicester Ltd
54 London Road,
Leicester,
LE2 0BL

or by email: ctoone@abodelettingsleicester.com
 
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure.
We will investigate your complaint. A formal written outcome of our investigation will be sent to you within 10 working days of sending the acknowledgement letter. If there is a reason why we need more time than this we will tell you why.
If, at this stage, you are still not satisfied with the outcome, you should contact us again and we will arrange for a separate review to take place by a more senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter (or more than 8 weeks has elapsed since the complaint was first made). If you still remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman
admin@tpos.co.uk 
01722 333 306
www.tpos.co.uk
Make a Complaint - The Property Ombudsman (tpos.co.uk)

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted to them for their independent review.

Question 9

My query is not listed here

Accepted Answer

If your query is not listed below, please contact us and we will be happy to help.

Question 10

Student payment options explained

Accepted Answer

Our Standard Tenancy Agreement is for 52 weeks starting 1st July and ending 30th June.
We offer 50% discounted rent for 8 weeks of the summer period (from 1st July – 26th August) for non – occupancy.

Therefore, the rent payable is EQUIVILANT TO 48 WEEKS OF RENT.

If you require a different tenancy length, please contact us to discuss.

Payment options with a UK Guarantor provided
If you can provide a UK based Guarantor, then you can pay using either of the below options
OPTION 1 - In 4 instalments as follows:
Payment 1 - Due 1st July 2024 - 12 weeks payable but equivalent to 8 weeks with the 50% discounted rent for non-occupancy.
Payment 2 - Due 23rd September  2024 - 16 weeks payable.
Payment 3 - Due 6th January 2025 - 16 weeks payable.
Payment 4 - Due 28th 2025 April - 8 weeks payable.
OPTION 2 - Monthly
The monthly amount payable is calculated by dividing the annual rent payable over 12 months. 
Calculation: Weekly rent x 48 / 12 months

Payment options without a UK Guarantor provided
If you are unable to provide a UK Guarantor, then you would need to pay using one of the below options:
OPTION 1  - In full as follows:
1 payment - Due 1st June 2024 - Annual amount payable
OPTION 2 - In 2 equal payments as follows:
Payment 1 -  due 1st June 2024 - 50% of the annual rent payable.
Payment 2 - Due 1st September 2024 - 50% of the annual rent payable.
Did you know?
There are professional agencies who can assist students who cannot provide a Guarantor. Check out  HOUSING HANDS

Question 11

How can I pay my rent?

Accepted Answer

You can pay your rent via standing order / Bank transfer.  
 
Please contact us for the account details. 
 
For information on Student payment options see below:

Student payment options
Our Standard Tenancy Agreement is for 52 weeks starting 1st July and ending 30th June.
We offer 50% discounted rent for 8 weeks of the summer period (from 1st July – 26th August) for non – occupancy.
 
Therefore, the rent payable is EQUIVILANT TO 48 WEEKS OF RENT.
 
If you require a different tenancy length, please contact us to discuss.
 
Payment options with a UK Guarantor provided
If you can provide a UK based Guarantor, then you can pay using either of the below options:
OPTION 1 - In 4 instalments as follows:
Payment 1 - Due 1st July 2026 - 12 weeks payable but equivalent to 8 weeks with the 50% discounted rent for non-occupancy.
Payment 2 - Due 1st Otober 2026 - 16 weeks payable.
Payment 3 - Due 11th January 2027 - 16 weeks payable.
Payment 4 - Due 26th April 2027 - 8 weeks payable.
OPTION 2 - Monthly
The monthly amount payable is calculated by dividing the annual rent payable over 12 months.
Calculation: Weekly rent x 48 / 12 months
 
Payment options without a UK Guarantor provided
If you are unable to provide a UK Guarantor, then you would need to pay using one of the below options:
OPTION 1 - In full as follows:
1 payment - Due 1st June 2026 - Annual amount payable
OPTION 2 - In 2 equal payments as follows:
Payment 1 - due 1st June 2026 - 50% of the annual rent payable.
Payment 2 - Due 1st September 2026 - 50% of the annual rent payable.
​
Did you know?
There are professional agencies who can assist students who cannot provide a Guarantor. Check out HOUSING HANDS

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